eCOGRA - Online Gamblers More Satisfied with Bonuses

There has been a drop in the number of online gamblers lodging complaints about bonus issues. So says the industry watchdog group, eCOGRA's Fair Gaming Advocate, Tex Rees, in the half yearly report that tracks reports that it handles.

"The indications are that the decrease in bonus complaints has been primarily the result of greater care in the construction of promotional offers by eCOGRA accredited operators," noted the Fair Gaming Advocate. "This has been an area that eCOGRA review teams have stressed to operators is of significant importance."

All in all, eCOGRA received 439 complaints in the first six months of the year. Out of these, 40 were rejected outright as they did not concern gambling operators that were covered by the watchdog group, while another 57 were thrown out for being "invalid".

Out of the remaining 342 complaints, the resolution was in favor of the player in 186 of these cases. Out of these, 68 involved bonus issues, with cash in problems being the main complaint.

Rees said that there was an increase in complaints regarding locked account, but it was believed this was due to the fact that eCOGRA operators were taking more steps than in the past to secure their sites against fraud.

"The increase in locked accounts can probably be attributed to the introduction by many eCOGRA operators of more sophisticated anti-fraud and anti-collusion measures," said Rees.