Author: Renee Israel
Kudos to the independent online gambling watchdog group, eCOGRA, for
launching a great new service. From today, UK gamblers and licensed service
providers, can use this new - and, it should be mentioned, free - platform to
help settle disputes between them.
The London based eCommerce Online Gaming Regulation and Assurance Group has
long made its mission to become an internationally approved testing agency and
player protection standard organisation.
Now, with new licensing laws introduced in the United Kingdom, the group
obtained authorisation from the UK Gambling Commission to become an Alternative
Dispute Resolution provider for the local market.
This is essentially an impartial adjudication service for disputes that may
arise between eCOGRA's Safe and Fair sites which are licensed by the Gambling
Commission, and their members.
The free service is available to UK based players.
Not All Disputes Will be Addressed
With thousands of online casinos out there, it stands to reason that eCOGRA
needs to limit its scope and only address disputes that fall within its control.
Before applying for the Alternative Dispute Resolution Service, players
should make sure that the site in question is included on eCOGRA's approved
websites. A visit to the eCOGRA site will link players to this list.
It should be mentioned, however, that an impressive 355 UK Gambling
Commission licensed sites have already elected to use eCOGRA's ADR service. We
noted sites such as 32Red, 888, Bwin.Party and Unibet, to name just a few.
eCOGRA also won't take on cases that are being, or have been, considered by
other ADR providers or a court of law.
Players are also requested not to apply for the service unless at least two
weeks have passed since the problem began, and also that reasonable attempts
have been made to negotiate a solution.
Sophisticated Software System
The chief executive of eCOGRA Andrew Beveridge gave an interview
this week, where he commented on the new ADR service.
"eCOGRA has developed a sophisticated software system to help manage and
expedite the resolution of disputes with UKGC-licensed operators, and this,
harnessed with the eCOGRA ADR team's considerable experience in online gambling
mediation, will help resolve most disputes within 72 hours," he said.
Also commenting was the operational manager of the ADR, Tex
Rees, who said that the service was included in the group's range as it is
important for players to have an impartial mediator handle issues with
Posted by Renee Israel at 10:07 on 20 March 2015